Mahratta Chamber of Commerce, Industries and Agriculture

Hadapsar branch announces


Full Day Workshop on


Customer Relationship Management


On Friday, 07th February 2020, from 10.00 a.m. to 5.00 p.m.

(Registration at 9.30 a.m.)


Venue:  Hall 2-3, MCCIA, Hadapsar Branch ,

Plot 7A/3, Hadapsar Industrial Estate , Next to Bank of India , Pune - 411 013


CRM is a much more talked about topic than practiced. Many companies think about CRM as a software and not as a philosophy and this is where problem starts. Improperly managed customer relationships costs lot of money not only to companies but our society and our country as a whole. In this workshop, learn how to introduce the CRM philosophy in your organization and nuts and bolts of it taking to the next level.

This workshop includes lots of activities which needs using internet and hence the participants should come with their laptop computers and internet connectivity.


    1. Understanding CRM approach
    1. Identifying customer lifetime value
    1. Fostering customer centric culture


    1. Learn art of developing customer relationship
    1. Understand your customer value
    1. Skill to develop customer focused culture


This program is designed for

CEOs, Managing Directors, Managers, Marketers, Sales persons, students, educators and anybody else who is interested in the topic

A Certificate of Participation will be provided to all the participants .


Organizations Basic Fee GST @18% Total The fee includes course material, food & beverages.
MCCIA members 2500/- 450/- 2950/-
Non-members 3000/- 540/- 3540/-

Group Discount on basic amount @ 5% will be applied for 4 or more participants and @ 10% for 11 or more participants from the same organization.

FACULTY: Dr. Sachin Mohan Bhide

Sachin is a Strategy Designer has authored books Designing Effective Business Plan, Effective Digital Marketing Strategy & Effective Marketing for Entrepreneurs. He is also an award winning speaker & has received Best Speaker & Best Table Topic Master award at Toastmasters Club in California, USA. He has earned his PhD in Management. He has done Masters in Business Administration & Commerce.

Sachin has served clients in various industries like Control & Automation, Finance, E-commerce, Consumer Durable, Banking, Infrastructure, Media, Chemicals, Information Technology (IT), Engineering, Pharmaceutical, IT enabled Services (ITeS) ,Travel & Tourism, Renewable , Manufacturing etc .


For Registration click on link : OR
Manager : Ms. Roshni Meisnam
email :
tel : 020-25709223

We look forward to receiving your confirmation/ nomination(s).