“Business Planning Practitioners Group is not enough for execution!” announced Julia in a message she sent through my mobile app. I was not surprised. I wanted to know more details before making any comment.
Customer Service, is a challenging role. Recently I say the Classic Hindi movie ‘Bavarchi’ after a long time. While watching the movie, I felt that the philosophical dialogues could be great motivators for all those involved in or aspire to be in Customer Service role. Here is the philosophy.
It was a very exciting week as we have added one more client to our list. Though it is a routine and normal process of getting hired as their management consultants in Pune, what made us to ponder was the letter we received from our client. Simply put, it had all the elements of what they expect from us, what we have to do and not to do. So far so good…
It can be a brilliant proposal submitted by a consultant. It can be a wonderful project that can bring in enormous profits. It can be a mind blowing idea that can transform the way we live. All these proposals, projects and ideas can be thrown into the trashcans if they are not properly presented and explained.
Ask few service providers the question – “Is it necessary to raise your rate?”. The answers would be a mixed bag of yes and no. Fair enough. There are few consultants who haven’t touched their rate for few years in a stretch and some have constantly boosted their rates in line with their economic considerations.
When you are buying a new mobile or new computer, you look for these gadgets with specific Operating System (OS) like Windows or Android. You will not be able to use these gadgets if they did not have OS. Many businesses do not have basic system in place for running of a business smoothly.
You are working on developing a new product in highly competitive market. You have invested heavily in developing the product. You have set up research and development. You have invested in excellent machinery/tools. You have also set up supply chain for best in class raw material.
Growth through innovation/creativity. Rather than be constrained by ideas for new products, services and new markets coming from just a few people, a Thinking Corporation can tap into the employees.
In initial years of my career, the biggest mistake I made was not investing money. I used to spend most part of my income and remaining used to be lying in my savings bank account. What I should have done is to save and invest from the earnings.
Supported by a robust sales force and tight cost controls, Pharm Ltd. experienced sustained double-digit growth over a number of years, only to find that their supply chain struggled to keep pace. In particular, the initial state of the company’s sales.